/* Libro de Reclamaciones Virtual — identidad CETPRO */
.lr-hero {
  background: var(--primary-dark);
  color: #fff;
  border-bottom: 3px solid var(--highlight);
  padding: clamp(24px, 2.6vw, 38px) 0;
}

.lr-hero__grid {
  display: grid;
  grid-template-columns: 112px minmax(0, 1fr);
  gap: clamp(20px, 2.8vw, 38px);
  align-items: center;
}

.lr-hero__seal {
  width: 112px;
  min-height: 98px;
  display: grid;
  place-items: center;
  padding: 11px;
  background: #fff;
  border-radius: 12px;
  box-shadow: 0 10px 20px rgba(0, 0, 0, 0.18);
}

.lr-hero__seal img {
  width: 100%;
  height: auto;
  image-rendering: auto;
}

.lr-eyebrow {
  display: inline-block;
  margin-bottom: 7px;
  color: var(--highlight);
  font: 800 0.64rem/1 var(--font-display);
  letter-spacing: 0.13em;
  text-transform: uppercase;
}

.lr-hero h1,
.lr-success h1 {
  max-width: 780px;
  margin: 0;
  color: #fff;
  font-family: var(--font-display);
  font-size: clamp(1.45rem, 2.5vw, 2.05rem);
  line-height: 1.1;
  letter-spacing: -0.02em;
}

.lr-hero__institution {
  margin: 7px 0 0;
  color: rgba(255, 255, 255, 0.88);
  font: 600 clamp(0.88rem, 1.05vw, 1rem)/1.45 var(--font-display);
}

.lr-provider {
  display: flex;
  flex-wrap: wrap;
  gap: 12px 26px;
  margin: 17px 0 0;
}

.lr-provider div {
  display: grid;
  gap: 3px;
}

.lr-provider dt {
  color: rgba(255, 255, 255, 0.55);
  font: 700 0.6rem/1 var(--font-display);
  letter-spacing: 0.09em;
  text-transform: uppercase;
}

.lr-provider dd {
  margin: 0;
  color: #fff;
  font-size: 0.8rem;
}

.lr-page {
  padding: clamp(36px, 6vw, 76px) 0;
  background: #f4f7fb;
}

.lr-shell {
  max-width: 1180px;
}

.lr-intro {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 1px;
  overflow: hidden;
  margin-bottom: 18px;
  background: var(--line);
  border: 1px solid var(--line);
  border-radius: 12px;
}

.lr-intro > div {
  display: grid;
  gap: 7px;
  padding: 23px 26px;
  background: #fff;
}

.lr-intro__label {
  color: var(--ink-mute);
  font: 800 0.7rem/1 var(--font-display);
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.lr-intro strong {
  color: var(--primary);
  font: 750 clamp(1.05rem, 2vw, 1.35rem)/1.3 var(--font-display);
}

.lr-channel-note {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  margin-bottom: 24px;
  padding: 17px 20px;
  background: #eef4fc;
  border: 1px solid #cbd9ec;
  border-left: 4px solid var(--primary);
  border-radius: 9px;
}

.lr-channel-note__icon {
  flex: 0 0 24px;
  display: grid;
  place-items: center;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: var(--primary);
  color: #fff;
  font: 800 0.78rem/1 var(--font-display);
}

.lr-channel-note p {
  margin: 0;
  color: var(--ink-soft);
  font-size: 0.92rem;
  line-height: 1.6;
}

.lr-channel-note a {
  color: var(--primary);
  font-weight: 750;
  text-decoration: underline;
  text-underline-offset: 3px;
}

.lr-form {
  display: grid;
  gap: 22px;
}

.lr-section {
  min-width: 0;
  margin: 0;
  padding: clamp(22px, 4vw, 34px);
  background: #fff;
  border: 1px solid #d7dfeb;
  border-radius: 12px;
  box-shadow: 0 14px 32px -28px rgba(6, 24, 51, 0.55);
}

.lr-section legend {
  float: left;
  width: 100%;
  margin: 0 0 26px;
  padding: 0 0 15px;
  border-bottom: 2px solid var(--primary);
  color: var(--primary);
  font: 750 clamp(1.12rem, 2.4vw, 1.55rem)/1.25 var(--font-display);
  letter-spacing: -0.025em;
}

.lr-section legend + * {
  clear: both;
}

.lr-section legend span {
  display: inline-grid;
  place-items: center;
  width: 32px;
  height: 32px;
  margin-right: 9px;
  border-radius: 7px;
  background: var(--primary);
  color: #fff;
  font-size: 0.74rem;
  vertical-align: 3px;
}

.lr-grid {
  display: grid;
  gap: 18px;
}

.lr-grid--4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.lr-grid--3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.lr-grid--2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }

.lr-field {
  display: flex;
  min-width: 0;
  flex-direction: column;
  gap: 7px;
}

.lr-field--span-2 { grid-column: span 2; }
.lr-field--full { grid-column: 1 / -1; }

.lr-field label,
.lr-choice__label {
  color: #27364b;
  font: 750 0.78rem/1.35 var(--font-display);
}

.lr-field label b,
.lr-choice__label b,
.lr-consent b,
.lr-actions p b {
  color: var(--accent);
}

.lr-field input,
.lr-field select,
.lr-field textarea {
  width: 100%;
  min-height: 45px;
  padding: 11px 13px;
  border: 1px solid #bfcada;
  border-radius: 7px;
  background: #fff;
  color: var(--ink);
  font: 500 0.94rem/1.4 var(--font-body);
  transition: border-color 160ms ease, box-shadow 160ms ease, background 160ms ease;
}

.lr-field textarea {
  min-height: 112px;
  resize: vertical;
}

.lr-field input:focus,
.lr-field select:focus,
.lr-field textarea:focus {
  outline: none;
  border-color: var(--primary-light);
  box-shadow: 0 0 0 4px rgba(30, 58, 107, 0.12);
}

.lr-field input:invalid:not(:placeholder-shown):not(:focus),
.lr-field textarea:invalid:not(:placeholder-shown):not(:focus) {
  border-color: #d86b70;
}

.lr-field small {
  color: var(--ink-mute);
  font-size: 0.72rem;
  line-height: 1.45;
}

.lr-minor-row,
.lr-response {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 14px 24px;
  margin-top: 22px;
}

.lr-radio {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: var(--ink-soft);
  font: 650 0.88rem/1.3 var(--font-display);
  cursor: pointer;
}

.lr-radio input,
.lr-type-card input,
.lr-consent input {
  width: 18px;
  height: 18px;
  accent-color: var(--primary);
}

.lr-representative {
  max-width: 600px;
  margin-top: 18px;
}

.lr-representative[hidden] {
  display: none;
}

.lr-inline-note {
  margin: 22px 0 0;
  padding: 13px 16px;
  background: #fff9dd;
  border-left: 4px solid var(--highlight);
  color: #554b26;
  font-size: 0.84rem;
  line-height: 1.55;
}

.lr-money {
  display: grid;
  grid-template-columns: auto 1fr;
}

.lr-money span {
  display: grid;
  place-items: center;
  padding: 0 13px;
  border: 1px solid #bfcada;
  border-right: 0;
  border-radius: 7px 0 0 7px;
  background: #edf2f8;
  color: var(--primary);
  font-weight: 800;
}

.lr-money input {
  border-radius: 0 7px 7px 0;
}

.lr-type-cards {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 15px;
  margin-bottom: 24px;
}

.lr-type-card {
  display: flex;
  gap: 13px;
  padding: 18px;
  border: 1px solid #c8d2e0;
  border-radius: 9px;
  background: #fbfcfe;
  cursor: pointer;
  transition: border-color 160ms ease, background 160ms ease, box-shadow 160ms ease;
}

.lr-type-card:has(input:checked) {
  border-color: var(--primary);
  background: #eef4fc;
  box-shadow: 0 0 0 3px rgba(11, 37, 69, 0.08);
}

.lr-type-card input {
  flex: 0 0 auto;
  margin-top: 2px;
}

.lr-type-card span {
  display: grid;
  gap: 5px;
}

.lr-type-card strong {
  color: var(--primary);
  font: 800 0.92rem/1.2 var(--font-display);
  text-transform: uppercase;
}

.lr-type-card small {
  color: var(--ink-soft);
  font-size: 0.79rem;
  line-height: 1.45;
}

.lr-file {
  padding: 8px !important;
  background: #f8fafc !important;
}

.lr-file::file-selector-button {
  margin-right: 12px;
  padding: 8px 12px;
  border: 0;
  border-radius: 5px;
  background: var(--primary);
  color: #fff;
  font: 700 0.74rem/1 var(--font-display);
  cursor: pointer;
}

.lr-legal {
  margin-top: 24px;
  padding: 20px 22px;
  border-radius: 9px;
  background: #f2f5f9;
  border: 1px solid #dbe3ed;
}

.lr-legal h2 {
  margin: 0 0 10px;
  color: var(--primary);
  font: 800 0.94rem/1.3 var(--font-display);
}

.lr-legal ul {
  display: grid;
  gap: 8px;
  margin: 0;
  padding-left: 19px;
  color: var(--ink-soft);
  font-size: 0.8rem;
  line-height: 1.55;
}

.lr-consent {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  margin-top: 19px;
  color: var(--ink-soft);
  font-size: 0.84rem;
  line-height: 1.55;
  cursor: pointer;
}

.lr-consent input {
  flex: 0 0 auto;
  margin-top: 2px;
}

.lr-actions {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 12px;
  padding-top: 2px;
}

.lr-actions p {
  margin: 0 0 0 auto;
  color: var(--ink-mute);
  font-size: 0.78rem;
}

/* Constancia */
.lr-success {
  padding: clamp(44px, 7vw, 82px) 0;
  text-align: center;
  background: var(--primary-dark);
  color: #fff;
  border-bottom: 5px solid var(--highlight);
}

.lr-success__mark {
  display: grid;
  place-items: center;
  width: 64px;
  height: 64px;
  margin: 0 auto 20px;
  border-radius: 50%;
  background: #fff;
  color: #1d7b4d;
  font: 900 2rem/1 var(--font-display);
}

.lr-success h1 {
  margin-inline: auto;
  font-size: clamp(2rem, 4vw, 3.45rem);
}

.lr-success p {
  margin: 13px 0 22px;
  color: rgba(255, 255, 255, 0.78);
}

.lr-success__code {
  display: inline-block;
  padding: 10px 18px;
  border: 1px solid rgba(255, 255, 255, 0.3);
  border-radius: 8px;
  background: rgba(255, 255, 255, 0.08);
  color: var(--highlight);
  font: 800 clamp(1.05rem, 2.5vw, 1.4rem)/1 var(--font-display);
  letter-spacing: 0.08em;
}

.lr-page--receipt {
  background: #eef2f7;
}

.lr-receipt {
  overflow: hidden;
  background: #fff;
  border: 1px solid #d5deea;
  border-radius: 12px;
  box-shadow: 0 22px 50px -38px rgba(6, 24, 51, 0.6);
}

.lr-receipt__header {
  display: grid;
  grid-template-columns: 100px 1fr;
  gap: 22px;
  align-items: center;
  padding: 25px 28px;
  background: var(--primary-dark);
  color: #fff;
}

.lr-receipt__header img {
  width: 92px;
  height: auto;
  padding: 8px;
  border-radius: 8px;
  background: #fff;
}

.lr-receipt__header span {
  color: var(--highlight);
  font: 800 0.68rem/1 var(--font-display);
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.lr-receipt__header h2 {
  margin: 6px 0;
  color: #fff;
  font: 800 1.35rem/1.2 var(--font-display);
}

.lr-receipt__header p {
  margin: 2px 0;
  color: rgba(255, 255, 255, 0.7);
  font-size: 0.78rem;
}

.lr-receipt__meta {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  border-bottom: 1px solid #dce3ec;
}

.lr-receipt__meta div {
  display: grid;
  gap: 5px;
  padding: 18px 22px;
  border-right: 1px solid #dce3ec;
}

.lr-receipt__meta div:last-child { border-right: 0; }

.lr-receipt__meta span,
.lr-receipt dt {
  color: var(--ink-mute);
  font: 800 0.66rem/1.2 var(--font-display);
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.lr-receipt__meta strong {
  color: var(--primary);
  font: 750 0.9rem/1.35 var(--font-display);
}

.lr-receipt__section {
  padding: 24px 28px;
  border-bottom: 1px solid #e0e6ee;
}

.lr-receipt__section h3 {
  margin: 0 0 17px;
  padding-bottom: 9px;
  border-bottom: 2px solid var(--primary);
  color: var(--primary);
  font: 800 1rem/1.3 var(--font-display);
}

.lr-receipt__grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px 26px;
  margin: 0;
}

.lr-receipt__grid div,
.lr-receipt__stack div {
  display: grid;
  gap: 5px;
}

.lr-receipt__wide { grid-column: 1 / -1; }

.lr-receipt dd {
  margin: 0;
  color: var(--ink);
  font-size: 0.86rem;
  line-height: 1.55;
  overflow-wrap: anywhere;
}

.lr-receipt__stack {
  display: grid;
  gap: 18px;
  margin: 0;
}

.lr-receipt__legal {
  padding: 20px 28px;
  background: #f5f7fa;
  color: var(--ink-soft);
  font-size: 0.72rem;
  line-height: 1.55;
}

.lr-receipt__legal p { margin: 0 0 7px; }
.lr-receipt__legal p:last-child { margin-bottom: 0; }

.lr-actions--receipt {
  margin-top: 20px;
}

.lr-back-home {
  color: var(--primary);
  font: 750 0.82rem/1 var(--font-display);
}

@media (max-width: 980px) {
  .lr-grid--4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .lr-grid--3 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 680px) {
  /* El sello se queda al lado del titulo: en columna sumaba una fila entera */
  .lr-hero__grid {
    grid-template-columns: 62px minmax(0, 1fr);
    gap: 14px;
    align-items: start;
  }

  .lr-hero__seal {
    width: 62px;
    min-height: 54px;
    padding: 8px;
    border-radius: 10px;
  }

  .lr-provider { display: grid; gap: 7px; margin-top: 11px; }
  .lr-provider dt { font-size: 0.52rem; }
  .lr-provider dd { font-size: 0.72rem; }
  .lr-intro { grid-template-columns: 1fr; }
  .lr-grid--4,
  .lr-grid--3,
  .lr-grid--2,
  .lr-type-cards,
  .lr-receipt__meta,
  .lr-receipt__grid { grid-template-columns: 1fr; }
  .lr-field--span-2,
  .lr-receipt__wide { grid-column: auto; }
  .lr-section { padding: 20px 16px; }
  .lr-section legend { font-size: 1.05rem; }
  .lr-receipt__header { grid-template-columns: 1fr; }
  .lr-receipt__meta div { border-right: 0; border-bottom: 1px solid #dce3ec; }
  .lr-receipt__meta div:last-child { border-bottom: 0; }
  .lr-actions { align-items: stretch; }
  .lr-actions .btn { width: 100%; justify-content: center; }
  .lr-actions p { width: 100%; margin-left: 0; text-align: center; }
}

@media print {
  @page { margin: 12mm; }
  .topbar,
  .site-header,
  .flash,
  .footer,
  .float-cta,
  .lr-success,
  .lr-actions--receipt { display: none !important; }
  body { background: #fff !important; }
  .lr-page--receipt { padding: 0; background: #fff; }
  .lr-receipt { border: 1px solid #777; border-radius: 0; box-shadow: none; }
  .lr-receipt__header,
  .lr-success { -webkit-print-color-adjust: exact; print-color-adjust: exact; }
}